Shipping policy

Shipping Locations & Currency

We currently ship to addresses within Australia and New Zealand only. Orders placed for delivery to other countries cannot be fulfilled at this time.

All product prices and shipping fees shown on our website are inclusive of GST where applicable.

Prices are displayed in Australian Dollars (AUD) for Australian customers and New Zealand Dollars (NZD) for New Zealand customers. Final charges for New Zealand orders are calculated at checkout using Shopify’s current exchange rate.

Order Processing & Made-to-Order Items

Most orders require 1 to 4 business days for processing before dispatch. Business days are Monday to Friday, excluding public holidays. During peak periods, processing may take the full 4 business days.

Selected products, including items from our Stillness Collection and Mythical Creatures Collection, are made to order.

For these products, please allow up to 48 hours for your item to be made before dispatch. This production time is separate from the estimated shipping and delivery time.

If your order contains both made-to-order and ready-to-ship products, your order may be held until all items are ready to be dispatched together.

Once your order has been shipped, a dispatch confirmation and tracking number will be emailed to you so you can follow your parcel through the carrier.

Australia Shipping Rates & Delivery

  • Orders $70.00 AUD and above: Free standard shipping Australia-wide.

  • Orders under $70.00 AUD: A flat-rate standard shipping fee of $6.99 AUD applies.

Optional Shipping Add-ons:

  • Registered Post: Signature on delivery can be added for an additional $2.95 AUD.

  • Express Shipping: Available for $15.99 AUD.

Please note that whisky decanters are excluded from our standard express shipping option due to their size and weight. If you require a whisky decanter to be sent via express shipping within Australia, please contact us for a custom shipping quote.

Estimated delivery times within Australia after your order has been dispatched:

  • Metro Areas: Standard 2–5 business days | Express 1–2 business days

  • WA & Rural Areas: Standard 3–8 business days | Express 1–6 business days

  • Darwin & Katherine: Express deliveries require a minimum of approximately 3–4 business days

Delivery estimates are provided as a guide only and may vary depending on the carrier, destination, public holidays and other circumstances outside our control.

Please ensure the correct billing and delivery details are provided when shipping to parcel lockers. Incorrect or incomplete information may result in processing delays or cancellation of your order.

New Zealand Shipping Rates & Delivery

  • Orders $90.00 NZD and above: Free standard international shipping throughout New Zealand.

  • Orders under $90.00 NZD: A flat-rate standard shipping fee of $10.00 NZD applies.

Please note that due to their weight and higher international freight costs, we are currently unable to ship whisky decanters to New Zealand.

Express shipping is also unavailable for New Zealand orders at this time.

Estimated delivery time to New Zealand after dispatch: approximately 6 to 13 business days.

This delivery timeframe does not include any applicable processing or made-to-order production time.

Orders under NZD $1,000 are generally exempt from customs duties and import taxes; however, customers are responsible for any customs charges, duties, taxes or fees that may apply to their order.

Transit & Delivery

Once your parcel has been handed to the delivery carrier, transit and delivery are managed by the third-party shipping provider.

While we carefully prepare and dispatch all orders, delivery delays and other transit issues may occur outside our direct control.

If your parcel appears to be delayed, lost or otherwise affected during transit, please contact us and we will assist where reasonably possible with tracking information or a carrier enquiry.

Where a parcel has been confirmed as delivered to the address supplied at checkout, responsibility for the parcel passes to the recipient.

If you provide the courier with authority to leave your parcel without a signature, you accept responsibility for the parcel once it has been delivered to the nominated location.

Damaged Items & Packaging

We carefully package every order to help protect your items during transit.

If your product arrives damaged, please contact us as soon as possible and provide clear photographs of the damaged item and packaging so we can review the issue and assist with an appropriate solution or carrier claim where applicable.

Minor cosmetic damage to external gift boxes, presentation boxes or shipping packaging may occasionally occur during transit and does not necessarily indicate damage to the product inside.

If the product itself has been damaged, please contact us directly so we can assess the issue.

Shipping and handling charges are non-refundable except where required under applicable Australian or New Zealand consumer law.

Last updated: 01/10/2026